Frequently Asked Questions
Get all the answers to frequently asked questions concerning orders, returns, shipping, and custom carpets on our FAQs page before you buy carpets online.
Q1. What types of carpets do you offer?
We offer a wide range of carpets, including but not limited to: Hand-knotted, Hand-tufted, Flat weave, Jute Rugs, plush, Berber, frieze, loop pile, and cut pile. Our collection includes various materials, patterns, and colors to suit your preferences and needs.
Q2. How can I choose the right carpet for my space?
Choosing the right carpet involves considering factors such as the room’s usage, foot traffic, preferred style, and budget. Our experienced staff can guide you through the selection process and help you make an informed decision.
Q3. Do you provide carpet installation services?
Yes, we do offer professional carpet installation services. T&C Apply
Q4. How long does the carpet installation process take?
The installation timeframe depends on factors like the size of the area, the complexity of the project, and our current schedule. Our team will provide you with a clear timeline during the consultation phase.
Q5. What is the estimated cost of carpeting a room?
The cost of carpeting a room varies based on factors like the size of the room, the type of carpet chosen, additional services, and any customization. We provide free estimates to help you plan your budget accurately. Learn More
Q6. Can I get samples of your carpets before making a decision?
Absolutely! We understand the importance of seeing and feeling the carpet before making a purchase. You can request samples of our carpets to help you make the right choice.
Q7. How do I maintain and clean my carpets?
Regular vacuuming is essential to prevent dirt and debris buildup. For deeper cleaning, we recommend professional carpet cleaning services. Be sure to follow our care guidelines to prolong the life and beauty of your carpets.
Q8. What is your return policy?
We have a comprehensive return policy outlined in our terms and conditions. If you’re not satisfied with your purchase, please reach out to our customer service team to initiate the return process.
Q9. Do you offer eco-friendly carpet options?
Yes, we offer a selection of eco-friendly and sustainable carpet options. These carpets are made using environmentally responsible materials and manufacturing processes while maintaining high quality and durability.
Q10. Can carpets help with sound insulation and energy efficiency?
Yes, certain types of carpets can provide sound insulation and enhance energy efficiency by retaining warmth. Our team can recommend suitable options based on your specific requirements.
Q11. Do you offer a warranty on your carpets?
Yes, we offer warranties on our carpets to ensure your satisfaction and provide peace of mind. Warranty details may vary depending on the product, so please inquire for specific information.
Q12. How do I schedule a consultation or get more information?
You can easily schedule a consultation with our service team. If you have more questions or need additional information, feel free to reach out to our customer service team at info@jmbysuklarugs.com